Your Peace of Mind: Understanding the Just Perfecto Warranty Policy

At Just Perfecto, we take pride in the exceptional quality and durability of our tableware. We understand the importance of reliability when investing in kitchen essentials, and as part of our commitment to your satisfaction, we offer a comprehensive warranty policy.

Our warranty policy is designed to provide you with peace of mind when purchasing our products. Here, we will guide you through what it covers, what it doesn't, and how to use it when needed.

Warranty Period When you purchase a Just Perfecto product, you are entitled to a 12-month global warranty from the date of purchase. However, this may vary depending on the terms specified by the market. Always check the specific details at the time of purchase.

What Is Covered? Our warranty policy provides coverage for certain issues when you follow the proper user methods.

Parts:

• Handle (knob) breakage/cracking/loosening upon receipt.
• Glass shards from the lid upon receipt.
• Dented stainless steel rim.

Pots and Pans:

• Dents in pots or pans upon receipt.
• Incompatibility with induction cooktop.
• Scratched or damaged non-stick coating.

What Is Not Covered? This warranty does not cover damage caused by improper use, such as decreased non-stick properties due to dry cooking.

How to Contact Us If you encounter any of the above-mentioned issues or other problems, please follow these steps:

Contact the after-sales customer service through the platform where you made the purchase. They will provide a solution within 12-24 hours. Please provide:

• Photo of the product
• Order ID
• Description of the problem

You can also contact our global customer service team at support@just-perfecto.com. A customer service representative will assist you with your case and provide a suitable solution within 24-48 hours. Please provide the following information:

• Product photo
• Order ID and platform used for purchase
• Description of the problem

Please Note: This warranty is limited to original Just Perfecto products and requires proof of purchase. The warranty is only valid if the product is purchased through Just Perfecto's official site or an authorized dealer, distributor, or reseller.

At Just Perfecto, your satisfaction is our priority. We hope you never have to use your warranty, but if you do, we are here to ensure that your experience goes as smoothly as possible. After all, Just Perfecto is more than just perfect tableware; it's a promise of quality, reliability, and impeccable customer service.